Frequently Asked Questions
Everything you need to know about Vale Forever style and service.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal. Please note that final sale items are not eligible for return.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. As our fits range from slim to oversized, we recommend checking the 'Fit Note' section on the product description to see if you should size up or down.
What materials are used in Vale Forever garments?
We prioritize quality and longevity, using premium materials such as organic cotton, heavyweight French terry, and high-grade synthetic blends. Specific fabric compositions are listed under the 'Materials' tab on every product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay for interest-free installments.
Do you restock items that are sold out?
To maintain exclusivity, many of our seasonal collections are limited edition. However, core essentials are restocked periodically. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.